Everyone knows that home improvement can be complicated. There are so many different pieces that need to come together in the finished design that it sometimes seems like a miracle when it finally happens. There may be times during your project, that no matter how well you’re getting along with your Pro that you may come to face each other across opposite sides of the same issue. Now you’ll find that you may have to negotiate with your Pro to get what it is that you want to be done. Whether it comes to an issue surrounding money, or an issue around your preferred design, learn the ways to negotiate better so that you are more likely to get what you want out of each encounter.
Determine What You Want
Winning the negotiation of argument may feel like the most important thing, but really, it isn’t. In every negotiation, both sides need to come out feeling as though they got what they went in after to bring things to a successful close. Therefore, you need to know both what is the most important thing for you and for the Pro.
For example, if you want to add some decorative moldings to your dining room, but your Pro is trying to tell you that he has a better idea for the job that will be less time consuming and cost less. After listening to him, you decide you still want the moldings. Now you need to negotiate this with him in a way that leaves him feeling comfortable with putting them up. The most important thing is getting the moldings up – not convincing him that you are right or that they will be the best look for the room. Keep in mind the most important things during the negotiation, so you don’t lose track.
Acknowledge Their Side
If both parties in the discussion are only putting forward their own agenda, things are going to get heated, and things could break down quickly. So instead, acknowledge that you understand where the other person is coming from. Mention that you understand they have their reasons for thinking another option would be better, while still reiterating your position. This makes the other person relaxed and more lenient toward your position.
Give and Take
Remember what’s most important, then concede something that doesn’t hurt your end goal. For example, if you know that time is an issue for the Pro, let them know that you can wait to have this portion of the job completed at their convenience. This allows them to understand how important this is to you while giving them a way to move on with their work. You may also offer to pay them more for their time or to purchase the materials yourself to help free them up.
Discuss in Person
As much as you may dread having this discussion, meet and work it through in person will help facilitate a faster resolution than doing it by message or over the phone. This is because things like body language, small talk, and eye contact can remind you both that the other person has something to gain as well. This makes you both softer toward each other and helps you both work toward a compromise.
Be Kind, But Firm
You need your goals met, and it’s perfectly fine to work toward them. In fact, it’s even fine to be persistent and firm in your approach to your end goal. Just remember to be kind and to acknowledge that your Pro also has goals they want to meet. This doesn’t mean you need to acquiesce, however; work toward your goal with kindness and acknowledgment of their situation to help bring things to a successful end.
Prepare Ahead of Time
A lot of negotiations can be headed off in the beginning if you prepare for them. Explain your position clearly, have photos or drawings ready to back up your ideas, and practice your case before you present it to make sure you’re getting your point across effectively.